Frequently Asked Questions

Everything you need to know about your Gen-parts.com experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a Return Merchandise Authorization (RMA) number.

Are the parts sold on Gen-parts.com genuine or aftermarket?

We carry a mix of Original Equipment Manufacturer (OEM) parts and high-quality aftermarket alternatives. Each product page clearly specifies the brand and manufacturing origin.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Currently, we ship to the United States and Canada. Shipping rates and delivery times for international orders are calculated at checkout based on weight and destination.

How can I check if a part is compatible with my model?

You can use our 'Fitment Finder' tool on the homepage by entering your model number. If you are still unsure, our technical support team is available via live chat to verify compatibility.